Frequently Asked Questions

Browse the Anacapri Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Rooms page.

Q: What is included with the apartment?

All apartments are fully self-contained with full size kitchens, laundry facilities and bathrooms. You will be supplied with bedroom and bathroom linen as well as a complimentary start-off kit. Guests then provide their own supplies to ensure an affordable holiday. All guests have access to the Anacapri pool, spa, sauna and gym.

Facilities page.

Q: Can we hire tennis rackets from reception?

Tennis rackets and balls are available for hire from reception during office hours for $5 per racket plus a $10 deposit (this cost includes balls). Court times can also be booked by room number through reception.

Q: Is the pool at Anacapri heated?

Our outside pool and spa are heated during winter to ensure comfortable swimming temperatures throughout the year.

Q: I made a reservation online - when can I pay the remainder of my booking?

Low-Mid Season: The balance of your account is to be paid on or before arrival, by direct deposit or over the phone with your credit card. High Season: Full payment is required one month before check in. Direct deposit or credit card payment over the phone are available.

Q: What time is reception open?

Office hours are as follows: Monday to Friday: 8:30am to 5pm EST Saturday and public holidays: 8:30am to 12pm EST Sunday: 9am to 11am EST

Q: How do I get in after office hours?

On the right hand side of the front door you will see a phone. Dial 99 and follow the instructions from the night service to get your key. We request that you come to reception the following morning to complete your registration and provide car details for parking. This is a requirement for all guests, even if fully paid. Please note there is no refund on any unused nights.

Location page.

Q: How do we get to Anacapri?

Transfers from Gold Coast Airport Gold Coast Airport is 22 km from Surfers Paradise and Anacapri Apartments. We can book one-way or return transfers for you if you require this service. To enable us to do this, please provide us with the following information: Names of guest Australian mobile phone contact number if available No of pax (adults and children including ages) Airport Domestic or international terminal Airline Flight numbers ETA and departure Transfers from Brisbane Airport Brisbane Airport is 90 km from Surfers Paradise and Anacapri Apartments. Transfers are available via train or bus. BUS We can book one-way or return transfers for you if you require this service. To enable us to do this please provide us with the following information: Names of guest Australian mobile phone contact number if available No of pax (adults and children including ages) Airport Domestic or international terminal Airline Flight numbers ETA and departure TRAIN The train is available to bring you to the Gold Coast - please visit www.airtrain.com.au for times. The train station to transfer to is Helensvale where a Surfside bus is available to transfer you to Anacapri Apartments in Surfers Paradise.

Q: Can I book tours, theme park tickets and airport transfers through Anacapri?

We have a tour desk at reception for your convenience or you can pre-book from our home page on this website by clicking here. If you require airport transfers we can arrange your pickups to and from Anacapri in Surfers Paradise. To do this, please provide us with the following information: Names of guest Australian mobile phone contact number if available No of pax (adults and children aged 3-13) Airport Domestic or international terminal Airline Flight numbers ETA and departure

Q: How close are you to Gold Coast attractions?

CAVILL AVENUE is only a few blocks away and it takes approximately 8 minutes to walk there. The beautiful SURFERS PARADISE BEACH is only one block away and takes approximately 3 minutes to walk. SHOPPING CENTRES Pacific Fair Shopping Centre and maximum 10 minute bus ride Harbour Town outlet shopping centre between 30 and 40 minute bus ride Australia Fair Shopping Centre - 10 minute bus ride ENTERTAINMENT Movie Cinemas are located at Australia Fair and Pacific Fair Jupiters Casino is at Broadbeach maximum 10 minute bus ride THEME PARKS Dreamworld and White Water World, Movieworld and Wet N Wild are approximately 30 minutes away from Surfers Paradise due to the size of the parks. Seaworld is approximately 10 minutes from Surfers Paradise on the Southport 'Spit'.

Q: How do we get to the theme parks from Anacapri?

BY PUBLIC TRANSPORT Routes TX1 and TX2 Surfside buses from Surfers Paradise to Dreamworld and White Water World, Movieworld and Wet N Wild run regularly across the Gold Coast Highway from Anacapri Apartments. Route 750 Surfside buses run regularly from Surfers Paradise to Seaworld. BY THEME PARK TRANSFER Theme park transfers pick you up and drop you off to the Anacapri Apartment reception. These need to be booked 24 hours in advance and can be organised from our tour desk.

Q: Do you have a Facebook page?

Yes, you can become our fan, talk about your holidays with us and upload your photos here: http://www.facebook.com/AnacapriGoldCoast

Q: Do you have Twitter?

Yes, you can follow our updates on Twitter here: http://www.twitter.com/anacapri_verygc